General contracting terms

Information prior to the contractual process
This website www.socialgest.net is owned by DESARROLLOS GEST LABS SLU with CIF B87829081 and fiscal address at PADRE RUBIO 27 28029, MADRID, acting commercially under the SOCIALGEST brand.
The General Contracting Conditions regulate the distance selling relationship between DESARROLLOS GEST LABS SLU and the user or client, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, current regulations on Protection of Personal Data (GDPR) Law 7/1996, of January 15 of Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
DESARROLLOS GEST LABS SLU reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, DESARROLLOS GEST LABS SLU reserves the right to apply, in certain cases, Particular Contract Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.
The purpose of the website is SOCIAL NETWORK MANAGEMENT SERVICES. The duration of the contract will be linked to the end of the contracted service. As a user or client, you expressly acknowledge, understand and accept the conditions of use and these general contracting conditions. In the same way, it declares to be of legal age and have the legal capacity and necessary action to access the websites of DESARROLLOS GEST LABS SLU and the contracting through them. To purchase our services, you can go to the corresponding section of our online store.
It is essential that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the regulations in force in Protection of Personal Data (RGPD) DESARROLLOS GEST LABS SLU informs users that personal data collected during the registration and subsequent purchase process, will be entered into a file under their responsibility, in order to process these actions by the user and manage subsequent actions derived from them.
Likewise, DESARROLLOS GEST LABS SLU informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data by writing to the address PADRE RUBIO 27 28029, MADRID or through from the email [email protected]
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your contracted services, this is only a query section but its management is allowed, and the user can delete those records that he considers are not necessary to view.
Once the purchase process is finished, the client will receive a confirmation of it by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of the end of the service, please contact DESARROLLOS GEST LABS SLU at the 625834300 customer service telephone or by email [email protected] All the contents of the web are in Spanish.
Prior to the provision of the service, the client will receive an email with the confirmation of the requested service.
Once the service is provided, the client will receive the corresponding invoice. Characteristics, offer and validity of services
The services offered in our online store, the essential characteristics of them are detailed.
In the case of a service on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations, DESARROLLOS GEST LABS SLU offers information on all its services, their characteristics and prices. However, DESARROLLOS GEST LABS SLU reserves the right to withdraw, replace or change the services offered through its website, by simply changing the content of it. In this way, the services offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned services.

Guarantee

All the services offered on the website enjoy the guarantee corresponding to the type of service, and to the time and form of provision of services that you have requested.
DESARROLLOS GEST LABS SLU has a customer service, by email [email protected] where you can address the corresponding claim in case of nonconformity.

Prices

All services indicate the sale price in Euros and do not include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).

Expenses and provision of services

DESARROLLOS GEST LABS SLU offers its services worldwide. There are no extra expenses derived from the contracted service. The corresponding invoice will detail the expenses related to the contracted service.
A free 15-day trial period is provided. After these 15 days, if you wish to continue with the service, the relevant amount must be paid.

Payment methods and service execution

The customer may pay the amount of his service by choosing any of the following ways. During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank´s website, on the POS (Bank Point of Sale Terminal) and are not entered or registered on any DESARROLLOS GEST LABS SLU server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is valid only on the web.
Cuando el importe de una compra hubiese sido cargado fraudulenta o indebidamente utilizando el número de una tarjeta de pago, su titular podrá exigir la inmediata anulación del cargo. En tal caso, las correspondientes anotaciones de adeudo y reabono en las cuentas del proveedor y del titular se efectuarán a la mayor brevedad.
However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain liable to DESARROLLOS GEST LABS SLU to compensate for the damages caused as a result of said cancellation.
- Wire transfer
When selecting the bank transfer you will receive the confirmation by email with the bank details of DESARROLLOS GEST LABS SLU.
It is very important that when making the transfer indicate in the subject the reference number, as well as your name and surname, and make the transfer within 3 days after the confirmation date to be able to validate it.
If you wish, you can send us the proof of the transfer by fax to or by e-mail [email protected] But in any case, the validation of the service will not be considered effective until our administration department has no bank confirmation of the transfer.
Remind you that the payment has to be made in euros and that all possible exchange and bank fees run on your own.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always notify your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, DESARROLLOS GEST LABS SLU could paralyze the contracted service by not receiving the full amount thereof.
Possible exchange and bank fees are borne by the customer.
- PayPal
It allows to send payments on the Internet in a safe and convenient way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal: http://www.paypal.com.
DESARROLLOS GEST LABS SLU undertakes to perform the service in a maximum of 48 hours, from the day following the request to provide it.
The availability of services offered by DESARROLLOS GEST LABS SLU may vary depending on the service. In case of non-execution due to unavailability, DESARROLLOS GEST LABS SLU, at the time it becomes aware of this situation, will notify the client, by means of an email. The period of this communication will not exceed in any case the maximum period of 30 days, DESARROLLOS GEST LABS SLU may give the double option of: offering the customer without price increase, a service of similar or superior quality characteristics, or unless justified reasons and demonstrable by DESARROLLOS GEST LABS SLU within this same period to pay the sums paid for the service canceled. In the event that DESARROLLOS GEST LABS SLU does not make this payment within the indicated period, the buyer may claim to be paid twice the amount due, without prejudice to his right to be compensated.

Right of withdrawal, refund of payment and claims

According to what is established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
La cancelación del servicio contratado sólo es posible mensual trimestral, semestral y anualmente.
Si el cliente solicita que la prestación del servicio dé comienzo durante el periodo de desistimiento, este quedará obligado al abono del importe proporcional a la parte prestada del servicio en el momento en que haya comunicado su desistimiento, en relación al objeto del contrato.
Una vez pagada una orden de servicio no se hacen devoluciones.

Claim

If the client wishes to submit a claim, the establishment of DESARROLLOS GEST LABS SLU is located at PADRE RUBIO 27 28029, MADRID or via email [email protected]

Jurisdiction

Likewise, DESARROLLOS GEST LABS SLU reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. DESARROLLOS GEST LABS SLU is domiciled in MADRID, Spain.

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