Manage comments and messages from Facebook, Twitter, Instagram (comments) and Linkedin for the best customer social service.
Receive comments and messages in real time.
Filter, respond and close conversations; to better control your social talking.
The conversations are stored for later control.
Attach data and notes in each conversation.
Review previous conversations.
Social Customer Care metrics Comming Soon!
Service level and attention of your conversations.
Business intelligence based on contact and closure reasons.
Record and download conversations for study.
Metrics of conversation by channel, time demand and more.
Classification by feeling.
Downloadable reports.
The social customer care is work for a team
Assign the conversation work to individual team members. With real time monitoring of every conversation members can talk to each other giving tips or supervising. Every conversation has a responsible team member. Convert the social customer care of the brand in a more friendly process.
¿You want to be sure that SocialGest is for you?
We show you in 15 days for free the benefits of managing social networks with us in any of our PRO plans:
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